SHIPPING AND RETURNS

 

wooden-toy-hire-ballarat-australia

SHIPPING & RETURNS

SHIPPING TIME: I endeavour to get orders sent out as soon as Mumingly possible! I use a delivery company which tends to be quicker than Australia post (no offence AusPost.) Sometimes I do have to send by snail mail, like if you use a PO Box or you live in an off the track delivery address that my freight company charges ridiculous amounts!

During periods of extreme situations (like now), the postage time may take longer than normal!

SHIPPING COSTS:

Toothbrushes $3.95 postage  

A flat rate postage fee of $9.95 or $14.95 (for weighty orders) will be charged for all other bamboo and toy orders within Australia. 

Ballarat: Local pick up in Ballarat is 94-96 Bridge Mall, Bakery Hill. $5 for local delivery (15km radius, minimum spend $15)

International Shipping is available 

New Zealand 1- 5kg $12.95, over 5kg $25

North America, Asia & The Pacific, Western Europe

1-5kg $12.95, over 5kg $35

Rest of the World 1-5kg $14.95. over 5kg $60

WE USE A 100% CARBON NEUTRAL DELIVERY COMPANY

carbon-neutral-delivery-wooden-toys

RETURNS:

Returns happen- we make them easy! Here at Mr Kipp  your happiness is important to us – after all, our customers are part of the tribe! But we know that sometimes shopping for items online can be a little tricky. (at least you can do it in your Pajamas!)

We want you to love your purchase from Mr Kipp and little Jimmy, So if you don’t love it, you can return it for a refund or exchange of the purchase price (minus postage) via your original method of payment. Please contact us within 14 days of the product being received via the contact form or email heyjane@mrkippecotoys.com.au .The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it.

Please note there is no refund or exchange for toothbrushes!