FREQUENTLY ASKED QUESTIONS
What are the toys made from?
The brand of toys we sell is a quality brand that use wood from rubbertree which is planted mostly in the southern part of Thailand. The main purpose of these trees is to yield liquid white latex which is used to make rubber. After the trees become too old to yield latex they are cut down and replaced with new ones. The lumber from these trees is therefore plantation wood - not forest wood. It has been the companies philosophy from the start up in 1981 to help protect the environment by making full use of our wood and ensuring that there is no waste.
What paints and glues are used?
The colors used in manufacturing our toys are water based and are tested periodically by independent lab testing specialists . Every batch of paint delivered is also tested and guaranteed by the suppliers.
The paints have been screened for chemicals such as lead, cadmium, barium and etc., as well as for prohibited chemicals in wood such as PCP, and have passed the requirements of all toy safety standards. Our products do not use glue that contain formaldehyde, which are hazardous to health. Only safe, non-toxic glue on all products are used.
TOY HIRE- BALLARAT REGION ONLY
Please download and fill out this form when hiring toys for the first time
How long can I hire the toys for?
The toys are hired per calendar month e.g. 7 February to 7 March. We offer discounts for consecutive months of hire. The consecutive month must be of all the toys hired. There is no minimum spend per month and there is no joining fee. For postal hire the starting date is the date you receive the toys. I will organise for the return toys to be picked up from your house or other chosen address.
How are the toys cleaned?
The toys are cleaned with a special microfibre cloth using only water. This method is non toxic, environmentally safe and leaves behind no residue or bacteria. We use steam cleaning in hard to reach places. Our toys are cleaned by myself, and to the standards that I would be happy for my own kids.
Can I purchase a toy if my child loves it?
Most toys are available to purchase. Please contact us to find out . If you have a look at the shop section on this site we have many of our favourite toys for sale.
What happens if my child breaks a toy or loses a part?
We understand normal wear and tear occurs on toys and we will endeavour to repair the damage. However if the toy is beyond repair or is not returned a replacement price will be charged. If a piece or part is lost we will negotiate on an individual basis e.g. we would try and order a replacement part which may incur a small fee.